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Gorf L-Abjad, Malta |
I am now going to report further on my Maltese marketing experiences.
As my first book was set in Malta, I thought it would appeal to English-speaking tourists visiting the island as well as Maltese citizens, many of whom speak English. Therefore, I carried out some research into Maltese bookshops and book distributors in Malta.
Considering the tourist angle, I decided that the most popular locations where tourists might purchase books would be Valletta (the capital of Malta) and the airport. I emailed the main distributors, explaining the purpose of my communication and asking for a meeting to discuss the matter further. In Valletta, I walked around the main tourist areas such as the city centre and the nearby sites of historical interest until I found a suitably positioned independent bookshop. Then I made contact with the Manager of that shop via email, again explaining my purpose and arranging a meeting.
The meeting with the bookshop manager went well, and it turned out that she was the daughter-in-law of the owner. I left a free book with her, which she prominently displayed, and asked her to contact me if it sold and if she would like more copies. That same afternoon she emailed to say that she had already sold the book and I arranged to take in five more copies on a sale or return basis.
Then, unfortunately, she told me that she was leaving Malta with her husband, and I should deal with her mother-in-law in future. However, the mother-in-law did not prove easy to contact, nor did she have such a good command of the English language. In fact, neither did she have such a good understanding of promotional skills, nor with regard to customer care as her daughter-in-law; after all suppliers can also be customers!
After leaving it for some time, to allow an interval in which the books could be sold, I contacted her in the manner suggested by her daughter-in-law and made an appointment to meet while visiting the shop. She was not there, but I did notice that there were now only two books left for sale on the shelves. My second attempt to see her also proved to be a disaster, and therefore, I just turned up unannounced one day. Luckily, on this occasion, I found her in the shop. With some difficulty, I explained who I was and that as now there was only one book left on the shelf, my invoice was due for payment. At first she protested, saying that she did not understand what I was talking about, but after some persistence on my part, she paid the invoice.
However, she did not want to take any further copies of the book on a sale or return basis despite the others having sold well. Also, I was not confident of dealing with her in future, as it had been so difficult to obtain payment.
In my next post, I will describe my experiences with the two distributors who replied to my email.